Effective date September 26, 2025

GUGUAGAMESTORE Privacy Policy

We promise to protect your privacy.

We’re committed to supporting your privacy rights and we are committed to protecting it through our compliance with this privacy policy (“Privacy Policy”), This Privacy Policy explains how guguagamestore (“we”, “us”, or “our”) collects, uses, discloses, and protects personal information when you visit or use our website and services (the “Website” or the “Services”), including buying/selling game accounts, account transfers, boosting/piloting service/boosting services , and top-up/credit recharge services . By accessing or using the Website or Services you acknowledge that you accept the practices described in this Privacy Policy and consent to the collection, use, and sharing of your information as described herein. If you do not agree with this policy, please do not use our Website or Services.

Information We Collect

To operate our business and provide Services, we may collect the following categories of information:

• Identity & contact information. Name, email address, phone number, billing and shipping address (where applicable).
• Account & transaction data Platform. account identifiers, in-site account profile, purchase/sale history, orders, refunds, invoices.
• Payment & financial information. Payment method details (credit card last four digits, payment service transaction IDs). Note: full payment card data is processed and stored by third-party payment processors, not by us.
• Game & service data. Game account IDs, platform (e.g., Steam, Epic, mobile platform), character/item inventories (if provided), screenshots or proofs you submit for verification, service logs related to boosting/piloting service/top-up/credit recharge services.
• Authentication & anti-fraud data. Identity verification documents (only when required), IP address, device identifiers, browser fingerprint, login history, proxy/VPN indicators, and fraud-detection results from third-party risk services.
• Communications & support records. Customer support chats, emails, dispute correspondence, community messages posted on public forums we manage.
• Automatic & usage data. Cookies, page views, referrer, clicks, session duration, analytics and other site performance metrics.

How We Use Your Information

We use the personal information we collect for purposes including:

• To provide, operate, and maintain the Website and Services (account creation, transactions, delivery of services).
• To process payments and handle billing. To verify identity and prevent fraud, unauthorized transactions, or abuse.
• To investigate and resolve disputes, claims, or policy violations.
• To communicate with you about orders, service updates, security alerts, and support requests.
• To improve and personalize our Website, Services, and marketing (with your consent where required).
• To comply with legal obligations, law enforcement requests, or regulatory requirements.

Who We Share Information With

We may share personal information with:

• Service providers and vendors — third parties that provide services necessary to operate our business (e.g., payment processors, hosting providers, logistics, customer support platforms, fraud detection and KYC/AML providers). These providers are contractually bound to use your data only for the purposes we specify.
• Law enforcement, regulators or to comply with legal process when required by law or to protect rights, safety, or property.
• Acquirers or professional advisors in connection with a business transaction (merger, sale, financing or acquisition) subject to confidentiality protections.
• With your consent, other third parties for marketing or other purposes.

We do not sell personal information for money. Where “sale” under local law is implicated, we will provide mechanisms to exercise applicable rights.

Special Rules for Account Sales, Boosting, and Top-up Services

• Transactions for buying/selling game accounts and account transfers may require extra verification and documentation. We may request additional identity verification (ID photo, screenshots, proof of ownership) to protect buyers, sellers, and the platform.
• Boosting/piloting service/top-up/credit recharge services operations are logged and retained to document service delivery and to resolve disputes.
• You must ensure transactions comply with the game publisher’s Terms of Service. We are not responsible for actions taken by game publishers (e.g., bans) and may share necessary information with publishers or law enforcement when required.

Minors

Our Services are not intended for persons under 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information of a child under 18 without parental consent, we will take steps to delete that information.

Cookies & Tracking Technologies

We and our third-party partners use cookies, web beacons, local storage, and similar technologies to collect usage data, enable website features, analyze trends, and serve advertisements. You can control cookie preferences through your browser settings or via any cookie preference center provided on the Website. Disabling certain cookies may limit functionality.

Data Retention

We retain personal information for as long as necessary to provide Services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes (such as fraud prevention). Specific retention periods may vary depending on the type of data and legal/regulatory requirements.

International Transfers

Your information may be transferred to and processed in countries other than your country of residence where our service providers, partners, or our servers are located. When personal data is transferred internationally, we take steps to protect it — for example, through contractual safeguards or other appropriate measures.

Media (images you upload)

If you upload images to the Website (for example, screenshots to verify account ownership or support requests), avoid uploading images that contain embedded location data (EXIF GPS). Visitors and recipients can download posted images and extract any embedded location metadata. If you must submit images containing sensitive data, please remove EXIF/location metadata before upload.

Comments

When visitors leave comments on the Website we collect the data shown in the comment form and may also collect the visitor’s IP address and browser user agent string to help detect and prevent spam or other abusive activity. An anonymized string (hash) created from your email address may be provided to the Gravatar service to check whether you are using a Gravatar. The Gravatar service privacy policy is available at Automattic’s privacy page. After a comment is approved, your profile picture (if any) will be visible to the public alongside your comment.

Cookies and similar tracking technologies

We use cookies and similar tracking technologies to operate the Website and provide features, to analyze usage, and to support security measures such as fraud detection.

• If you leave a comment, you may opt-in to saving your name, email address, and website in cookies. These cookies are for your convenience so you do not need to re-enter your details for subsequent comments; they expire after one year.
• When you visit our login page we set a temporary cookie to detect whether your browser accepts cookies; this cookie contains no personal data and is discarded when you close your browser.
• When you log in, we set cookies to remember your login for a limited time and to store your display preferences. Login cookies last for two days by default; if you select “Remember Me” your login cookie may persist for up to two weeks. Screen options cookies last for one year.
• If you edit or publish content (e.g., support articles or other user-facing posts), an additional cookie indicating the post ID may be stored for one day; it contains no personal information.

You can manage cookie preferences through the cookie consent tool on the Website or via your browser settings, but disabling certain cookies may reduce functionality or prevent you from using some features.

Embedded content from other websites

Articles, posts, or pages on this Website may include embedded content (for example: videos, images, social feeds, or widgets). Embedded content from other websites behaves as if you visited the other website directly. Those third-party websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content (including tracking you if you have an account and are logged in to that third-party site). We are not responsible for the privacy practices of those third-party sites; please review their privacy policies before interacting with embedded content.

Who we share your data with / Password resets

If you request a password reset, the password reset email will include your IP address to help detect and prevent fraudulent requests. In general, we share personal data only with service providers who perform services for us (e.g., payment processors, hosting, KYC/fraud detection, logistics, and customer support platforms). All such providers are contractually required to process data only for the purposes we specify and to implement appropriate safeguards.

How long we retain your data

Comments you post and their associated metadata may be retained indefinitely so we can recognize and automatically approve follow-up comments instead of holding them in moderation. For registered users, we retain profile information (contact and account details) for as long as the account remains active or as necessary to comply with legal and business obligations (including fraud prevention and dispute resolution). We may retain certain transaction, verification, or security logs for a longer period to comply with legal obligations and to detect and prevent abuse.

Your rights over your data

If you have an account on this Website, or have left comments, you may request an exported copy of the personal data we hold about you, including any data you provided to us. You may also request that we delete your personal data subject to our legal obligations to retain certain records (for example, for tax, accounting, or fraud-prevention reasons) and subject to any ongoing disputes. To exercise these rights, contact us at guguagamestore@gmail.com. We will verify your identity before taking action and will respond in accordance with applicable law.

Where your data is sent / spam detection and automated checks

Visitor comments and other content may be checked by automated spam detection services. In addition, we may use third-party fraud detection and KYC/AML vendors that collect and analyze data (including IP addresses, device identifiers, browser fingerprints, and publicly available profile information) for the limited purpose of preventing and investigating fraud or other prohibited activity. These service providers are contractually prohibited from using your personal data for unrelated purposes.

Security

We implement reasonable technical and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure. If a security incident affecting your personal information occurs, we will take appropriate steps and comply with applicable notification laws.

Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access and obtain a copy of personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to retention for legal or legitimate business reasons).
• Object to or restrict certain processing of your personal data.
• Opt out of receiving marketing communications.
• In some jurisdictions (e.g., EU or California), exercise additional rights under applicable privacy laws.

To exercise rights or make requests, contact us at the address below. We will verify your identity before responding and will respond within applicable timeframes.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on the Website with an updated effective date. Your continued use of the Website after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions, requests to exercise your rights, or privacy concerns, contact us at:
Email: guguagamestore@gmail.com

Instagram: @guguagamestore